Home → AI Agents
Customer Analytics & Intelligence
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
Contact Center & Omnichannel
Failure Demand in CX: The Hidden Cost AI Can Solve
CRM & Customer Data Management
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation
US Senators Propose Bill to Mandate the Right to Human Customer Service
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
Your Next Customers Will Be AI. Are You Ready?
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
