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Customer Analytics & Intelligence
When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw
Contact Center & Omnichannel
A Game Plan to Improve Contact Center Agent Empowerment
CRM & Customer Data Management
Salesforce Sets Its Sights on $60 Billion by 2030
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Using CRM Pricing Models in the AI Era, What’s Going to Change?
Should I Let AI Run My Outbound Contact Center Strategy?
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal
Why Outdated WEM Practices Are Holding Back Your Contact Center
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Cisco Introduces the Webex Contact Center for Salesforce
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
