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Contact Center
Genesys Scoops Its Second-Largest CCaaS Win Ever
Conversational AI
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Turning Data into Decisions with Conversational AI
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
AI
Is My Contact Center AI Investment Futureproof?
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
CRM
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Event News
Workday Rising 2025: The Top 5 Announcements
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Customer Data Platform
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
