Latest Artificial Intelligence News

AI & Automation in CX

Salesforce Declares Slack the New Home for AI-Powered Customer Service

Contact Center & Omnichannel​

The Connective Tissue of CX: Solving IT Fatigue with Interoperability

AI & Automation in CX

Bird’s Earnings Signal a New CX Reality: Fewer Tools, More Automation

Security, Privacy & Compliance

US Federal Court Halts Government Action Against Anthropic as Brand Reputation Concerns Grow

Customer Analytics & Intelligence

Why Do So Many Customer Analytics Rollouts Fail? How to Deploy CA&I for Adoption, Closed-Loop Action and Measurable CX ROI

AI & Automation in CX

Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys

CRM & Customer Data Management

What Are the Biggest CRM Trends 2026 Buyers Can’t Ignore If They Want Faster Growth?

Customer Analytics & Intelligence

How Do You Buy Customer Analytics Tools Without Ending Up With Expensive Shelfware? The CA&I RFP Guide for CX Teams

AI & Automation in CX

AI Now Drives 20% of Genesys’s New Business

AI & Automation in CX

Salesforce Brings Ambient Intelligence to Sales Calls

Contact Center & Omnichannel​

Cutting Through the AI Hype: Here’s How to Actually Measure What Matters

AI & Automation in CX

Oracle’s Fusion Agentic Applications Push Enterprise AI Past Copilots

AI & Automation in CX

Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration

AI & Automation in CX

Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers

AI & Automation in CX

Future of CX: Part 1 – 9:05 AM — The CEO Wants 100% Automation

Contact Center & Omnichannel​

Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality