Home → Artificial Intelligence
Loyalty Management
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Event News
CX Awards Deadline is Fast Approaching – May 23rd
Contact Center
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
CRM
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
The Demise of Per-Seat Contact Center Pricing, and What Comes Next?
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
Conversational AI
Why Agentic AI Isn’t Always the Answer
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Zoho Zia Agents: What Are They, and What Can They Do?
Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”
First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
