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Contact Center
CX Transformation Simplified: Miratech’s End-to-End Approach
Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”
The Convergence of AI, CX, and EX – A New Era for Customer Experience Professionals
Big CX News from Zendesk, Genesys, Microsoft & Accenture
CRM
The Forrester Wave for CRM Software 2025: Top Takeaways
Conversational AI
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Big CX Update: Miratech
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
Voice of the Customer
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Smarter CX Consulting: AI and Big Data Take Center Stage
Accenture Claims “Customer Service Is on the Brink”
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”
CX
How XCALLY Is Making AI Work in the Real World of CX
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
