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CRM
Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push
Contact Center
NICE Mpower: What’s Included, & How Much Does It Cost?
Conversational AI
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
What Will the Contact Center Agent Role Look Like in 2030?
Talkdesk Launches an After Hours Solution to Extend Contact Center Opening Times
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
The Salesforce Layoffs Latest: Why Is Salesforce Letting 1,000 Employees Go?
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Genesys Stalls Its IPO Bid, Cites Stock Market Volatility
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation
Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition
Big CX News from Salesforce, Google, Microsoft & Zoom
