Home → Artificial Intelligence
Conversational AI
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Contact Center
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
CRM
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation
Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
Voice Cloning: When Your CEO Calls to Ask for Money… But It’s Not Really Your CEO
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
CX TV
Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure
Bigger Isn’t Always Better: Why Smaller AI Models Are Outperforming LLMs in Contact Center Hiring
Datamatics CEO: Businesses Are Under Pressure to “Do Something” with AI, But Many Don’t Know What
Agentic AI Key to Strong NICE Quarter
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)
