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Customer Analytics & Intelligence
RingCentral’s New Voice Analytics Partnerships
Contact Center & Omnichannel
Genesys: Consumers May Have a Soft Spot for Bots According
What Does the Future of Contact Centre Look Like?
TalkDesk Utilises $100 Million Fund to Create a Next-Gen Contact Centre
Reading Between the Lines of Your Conversations – Explaining Kono
RingCentral Acquires Customer Engagement Platform “Dimelo”
All Aboard! AI & Voice Assistants: Virgin Uses Alexa to Sell Train Tickets
Avaya to Demonstrate Social Platform for Chatbots at GITEX 2018
Stronger Insights, Greater Efficiencies – IBM Watson
Avaya Ava: Customer-Focused and Communication-Oriented
NICE Work: NEVA Boosts Employee Productivity & Contact Centre Performance
Can You Hear Me Now? Speech Recognition in the Contact Centre
The Market for Machine Intelligence: Assessing AI
Chatbots, AI & the New Customer Journey: Latest Findings from LogMeIn
Reimagining the Customer Journey – Why Kate Could Make a Difference
Implementing Effective CX Strategies in the Contact Centre
