Latest Artificial Intelligence News

CRM & Customer Data Management

Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks

Customer Analytics & Intelligence

Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI

CRM & Customer Data Management

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

Contact Center & Omnichannel​

What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine

Customer Analytics & Intelligence

Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Cisco & NiCE

Customer Analytics & Intelligence

The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways

Contact Center & Omnichannel​

Voiso Wants to Make AI Less Theoretical and More Useful

Customer Analytics & Intelligence

How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE

CRM & Customer Data Management

Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365

Contact Center & Omnichannel​

Choosing The Best AI Provider for Your Contact Center

Contact Center & Omnichannel​

Why Voice Automation Is Finally Ready to Resolve, Not Just Redirect

Contact Center & Omnichannel​

Why Government Contact Centers Are Embracing AI – And What Comes Next

Contact Center & Omnichannel​

Trust or Bust: How to Secure Contact Center AI

Contact Center & Omnichannel​

AI Maturity: The Hidden Differentiator in Modern Contact Centers 

CRM & Customer Data Management

Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE