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Contact Center
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal
Biden’s “Time Is Money” Initiative: What Does It Mean for the CX Industry?
CRM
Microsoft Is Phasing Out Its Customer Service Hub (CSH) App
Workforce Engagement Management
Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions
Harnessing the Power of Data in Contact Centers
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics
Bringing Vision to Customer Support: A New Era in CX with TechSee
How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth
CX TV
Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
