Latest Artificial Intelligence News

CX TV

The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures

CRM & Customer Data Management

HubSpot Has Rebuilt Its Funnel, and It’s Working

Customer Analytics & Intelligence

Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions

Contact Center & Omnichannel​

Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence

Customer Analytics & Intelligence

AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them

Contact Center & Omnichannel​

Failure Demand in CX: The Hidden Cost AI Can Solve

Contact Center & Omnichannel​

The Future of CCaaS & CRM Integrations: 5 Bold Takes

CRM & Customer Data Management

Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch

Contact Center & Omnichannel​

How to Spot AI That Delivers: A Buyer’s Guide

Contact Center & Omnichannel​

US Senators Propose Bill to Mandate the Right to Human Customer Service

Contact Center & Omnichannel​

Empathy, AI and the Contact Center Conundrum

Contact Center & Omnichannel​

Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive

Contact Center & Omnichannel​

Five9 CEO to Retire, Seeks an AI Innovator as His Replacement

Contact Center & Omnichannel​

Big CX News from NiCE, OpenAI, Five9, & Microsoft

Contact Center & Omnichannel​

Salesforce & ServiceNow Invest $1.5BN in Genesys

Contact Center & Omnichannel​

Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan