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CRM
The Top CRM Vendors to Consider in 2025
10 Agentforce Case Studies, and What We Learned from Them
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
Contact Center
What is Conversational AI? Inside the AI Revolution Reshaping Contact Centers and CX Platforms
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
Microsoft Leans on MCP as Dynamics 365 Gets Smarter
Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?
Conversational AI
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
The Top CPaaS Vendors for Enterprise CX: Architecting Intelligent Customer Journeys
What is CCaaS and Why Is it Critical to Enterprise Customer Experience?
Top Enterprise ERP Vendors: Secure, Scalable & Intelligent
