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Contact Center
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Customer Data Platform
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
Rethinking Voice in the Modern CX Stack
Conversational AI
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
From Threat to Teammate: How AI is Winning Agent Trust
Why Legacy CCaaS Pricing Is Broken and What’s Next
Krisp Asks Court to Toss Sanas Claims, Launches Countersuit
CRM
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
