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Big CX News from Zendesk, Cisco, Oracle & Five9
CRM
Oracle Announces Revenue-Boosting All-in-One CX Management Solution
Zendesk Unveils “Industry First” Outcome-Based Pricing Model
Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions
Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”
Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities
25 Use Cases for Generative AI In Customer Service
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
What Can You Build with Speech AI?
Conversational AI
Zendesk Report Predicts the End of Customer Wait Times
Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions
What’s New in Conversational Intelligence? The Rundown
