Latest Artificial Intelligence News

Contact Center & Omnichannel​

AI Won’t Kill the Customer Service Agent – At Least Not Yet

Contact Center & Omnichannel​

Sanas Launches the “First” Real-Time Translation Tool for Contact Centers

Customer Analytics & Intelligence

Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them

CX TV

The Current State of Customer Service: A Breakdown

Contact Center & Omnichannel​

How Conversational AI is Transforming the Modern Contact Center

Contact Center & Omnichannel​

Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”

Customer Analytics & Intelligence

Cisco Live San Diego 2025: Top 3 Takeaways

Customer Analytics & Intelligence

The New Zoom Virtual Agent Is Here, and Now It’s Agentic

Contact Center & Omnichannel​

GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams

Workforce Engagement Management

Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, Adobe, & Everise

CRM & Customer Data Management

Salesforce Scoops Moonhub Employees, But Denies Acquisition

CRM & Customer Data Management

HubSpot Unveils an Industry-First CRM-ChatGPT Integration

Contact Center & Omnichannel​

Everything You Need to Know About Agentic AI and Its Potential in Customer Service

Customer Analytics & Intelligence

Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load

Contact Center & Omnichannel​

Personalization Can Triple the Likelihood of Customer Regret, says Gartner