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Why the Future of Contact Centers Is More Human Than You Think
Customer Analytics & Intelligence
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Contact Center & Omnichannel
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
The Future of Social Customer Service: An Inside Look
Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective
How to Master AI-Driven Journey Orchestration
Google Debuts Its “Next-Generation” Customer Engagement Suite
AI in CX: Balancing Innovation, Regulation, and Human Touch
ServiceNow Workflow Data Fabric: What Is It, & How Does It Work?
Big CX News from Salesforce, HubSpot, Twilio & Shopify
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
Marketing & Sales Technology
HubSpot Brings AI Agents to SMBs
