Latest Artificial Intelligence News

Customer Analytics & Intelligence

Can You Distinguish Between This AI Voice Agent and a Real Person?

Contact Center & Omnichannel​

Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case

Contact Center & Omnichannel​

The Future of Contact Center Technology: A Deep Dive

Contact Center & Omnichannel​

Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many

Customer Engagement Platforms

Google Takes on Deepfakes with a New “Know Your Customer” Innovation

Contact Center & Omnichannel​

Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems

Contact Center & Omnichannel​

The Top Strategic Priorities for Customer Service Leaders

Contact Center & Omnichannel​

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft

Customer Analytics & Intelligence

Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition

Contact Center & Omnichannel​

Why Does Traditional CCaaS Pricing Need to Evolve?

Contact Center & Omnichannel​

10 Agentic AI Use Cases for Contact Centers

Customer Analytics & Intelligence

The Microsoft Layoffs: What Aren’t They Telling Us About AI?

Customer Analytics & Intelligence

What’s New in Digital Experience Platforms, and What’s Coming?

Big CX Update

The OneMagnify Approach to Mergers and Acquisitions

Contact Center & Omnichannel​

10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More

Contact Center & Omnichannel​

Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028