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What’s New in Conversational Intelligence? The Rundown
Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
Workforce Engagement Management
Contact Center WFM: A Best Practice Guide
Is AI Speech-to-Text Secure?
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
The Future of CCaaS Platforms: 5 Expert Takes
CRM
Salesforce Embeds Tableau Pulse in Flagship CRM Platform
Big CX News from NICE, Zendesk, Meta & Five9
NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers
Auto Trader: Lessons in Integrating a New CCaaS Platform
300 New Features in 3 Months: RingCentral Continues Its CCaaS Innovation Hot Streak with RingCX
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success
Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities
Conversational AI
Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai
