Home → Artificial Intelligence
Contact Center & Omnichannel
Big CX News from Zendesk, Genesys, Microsoft & Accenture
Customer Analytics & Intelligence
The Forrester Wave for CRM Software 2025: Top Takeaways
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Big CX Update: Miratech
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
Uncategorized
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Smarter CX Consulting: AI and Big Data Take Center Stage
Accenture Claims “Customer Service Is on the Brink”
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”
How XCALLY Is Making AI Work in the Real World of CX
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Service Management & Connectivity
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Salesforce Resolves 85% of Its Customer Queries with Agentforce
Your First Steps with Agentic AI in Customer Service
