Latest Artificial Intelligence News

CRM & Customer Data Management

Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features

CRM & Customer Data Management

Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships

Contact Center & Omnichannel​

Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service

CRM & Customer Data Management

Zoho Zia Agents: What Are They, and What Can They Do?

Contact Center & Omnichannel​

Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”

Customer Analytics & Intelligence

First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond

CRM & Customer Data Management

Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots

Contact Center & Omnichannel​

Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints

Contact Center & Omnichannel​

Sprinklr Shares Its Vision for the Autonomous Contact Center

CRM & Customer Data Management

SAP Is Building a “Modern and Composable” Customer Experience Suite

Contact Center & Omnichannel​

Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes

Contact Center & Omnichannel​

Reducing CX Friction: How CallTower Uses Conversational AI to Personalize Support

Customer Analytics & Intelligence

Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live

Contact Center & Omnichannel​

The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025

Contact Center & Omnichannel​

Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies

Customer Analytics & Intelligence

IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan