Home → Artificial Intelligence
CRM
Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process
Contact Center
Vonage Boosts Voice Platform with AI-Powered SIP Capabilities
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
Agent Assist: Use Cases, Benefits, & Providers
Big CX News – The Latest on the Google-HubSpot Fallout, Patagonia’s Call Center AI Lawsuit, & More
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
CX TV
Friend or Foe? AI & the Contact Center Agent
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Conversational AI
Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles
Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Sinch Announces Fresh AI Capabilities for its CPaaS Solution
RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering
Contact Center: What is an AI-Powered Bot?
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket
