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Contact Center
Big CX News from Microsoft, AWS, & Twilio
Workforce Engagement Management
First Horizon Bank Receives Backlash for “Bleak” Tactic to Tackle Contact Center Burnout
Conversational AI
Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature
Customer Journey AI: The Future of Customer Experience
Customer Sentiment: A Definition, Ways to Measure, & Best Practices
Are Voice Notes the Latest Weapon in the Deepfake Arsenal?
The Development of Sentiment Analysis: How AI is Shaping Modern Contact Centers
Google Demonstrates How to Build and Deploy GenAI Agents
CX TV
Cognigy Shares Plans for AI Workforce of the Future Post Funding Round
Event News
Big CX Updates 2024: Insights from Leading Customer Experience Innovators
Amazon Connect Boosted by Step-by-Step Guide Enhancement
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024
CRM
CRM for Customer Service: AI, Other Trends, & Providers
Big CX News from AWS, Snapchat, Sprinklr & IBM
AI Customer Support: The Use Cases, Best Practices, & Ethics
Contact Center Voice AI: Where Most Businesses Go Wrong
