Home → Artificial Intelligence
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Contact Center & Omnichannel
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
The Salesforce Layoffs Latest: Why Is Salesforce Letting 1,000 Employees Go?
Customer Analytics & Intelligence
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Genesys Stalls Its IPO Bid, Cites Stock Market Volatility
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation
Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
Voice Cloning: When Your CEO Calls to Ask for Money… But It’s Not Really Your CEO
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
CX TV
Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
