Latest Artificial Intelligence News

Contact Center & Omnichannel​

A Contact Center Chatbot Invents Company Policies, Now Customers Want Out

Customer Analytics & Intelligence

Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech 

CRM & Customer Data Management

Salesforce Launches Its Second New Edition of Agentforce in Two Weeks

Contact Center & Omnichannel​

The Future of Social Customer Service: An Inside Look

Customer Analytics & Intelligence

Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription

CRM & Customer Data Management

Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle

Workforce Engagement Management

Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective

Customer Analytics & Intelligence

How to Master AI-Driven Journey Orchestration

Contact Center & Omnichannel​

Google Debuts Its “Next-Generation” Customer Engagement Suite

CX TV

AI in CX: Balancing Innovation, Regulation, and Human Touch

Customer Analytics & Intelligence

ServiceNow Workflow Data Fabric: What Is It, & How Does It Work?

Customer Analytics & Intelligence

Big CX News from Salesforce, HubSpot, Twilio & Shopify

Contact Center & Omnichannel​

The Forrester Wave for CCaaS Platforms 2025: Top Takeaways

CRM & Customer Data Management

HubSpot Brings AI Agents to SMBs

Contact Center & Omnichannel​

Returnuary Is Real – and It’s a Retail Nightmare

Contact Center & Omnichannel​

Mitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with Zoom