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Contact Center
Why AI Buying Takes Too Long – and How to Speed It Up
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
Workforce Engagement Management
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
The Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With It
Redefining ‘Done’: Why AI Success Demands Ongoing Attention
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
Conversational AI
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Customer Experience BPOs: Trends, Predictions, & Providers
How Government Agencies Can Balance AI Innovation with Security and Trust
Big CX News from Verint, Accenture, Google & Avaya
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Are We Entering a New, AI-Powered Contact Center Era?
