Home → Artificial Intelligence
Contact Center
Top Enterprise ERP Vendors: Secure, Scalable & Intelligent
CRM
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
Conversational AI
The Hidden Power of AI Agents in Customer Experience
AI That Supports, Not Replaces: Rethinking Agent Assistance
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
What Should You Look for in a Contact Center Virtual Agent?
93% of Contact Center Leaders Are Reevaluating the Agent Role
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
CX TV
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
