Latest Artificial Intelligence News

Contact Center & Omnichannel​

Balancing Human Expertise and AI in Customer Service

Workforce Engagement Management

Shopify CEO Directs His Team: Hire an AI Before You Hire a Human

Contact Center & Omnichannel​

Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space

Contact Center & Omnichannel​

Zendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?

CRM & Customer Data Management

Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go

Contact Center & Omnichannel​

The Impact of Third-Party Support and AI on Customer Comms

Contact Center & Omnichannel​

What’s the Cost of Not Investing in Customer Service AI and Automation?

Contact Center & Omnichannel​

Scorebuddy’s CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)

CRM & Customer Data Management

HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI

CX TV

Salesforce Update – The Google Gemini Announcement, Agentforce 2dx, & ITSM Push

Contact Center & Omnichannel​

How Big Is the CPaaS Market? An Inside Look

CRM & Customer Data Management

Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk

Contact Center & Omnichannel​

7 CPaaS Trends Disrupting the Market

CRM & Customer Data Management

ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition

CX TV

Big CX News – The Latest on the New Amazon Connect, Zendesk’s New Contact Center Platform

Contact Center & Omnichannel​

What Will My Contact Center Look Like in 5 Years?