Home → Artificial Intelligence
Contact Center & Omnichannel
Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure
Bigger Isn’t Always Better: Why Smaller AI Models Are Outperforming LLMs in Contact Center Hiring
Datamatics CEO: Businesses Are Under Pressure to “Do Something” with AI, But Many Don’t Know What
Agentic AI Key to Strong NICE Quarter
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)
Agentic AI: Unleashing Autonomous Intelligence in a Complex World
CX TV
The Latest on Avaya Trimming Its Customer Base & Google’s Bot That Calls Customer Service for You
Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center
The Choice is Yours: Google & Salesforce Team up on AI Agents
Condor Chooses Talkdesk to Unify its Customer Experience
What Is a CRM Strategy, and How Can I Create One?
SAP Adds Preconfigured AI Agents to Its CX AI Toolkit
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
