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Contact Center
NICE Pens Its “Largest Ever” CCaaS Deal, Says AI Is “Intensifying” Cloud Adoption
Conversational AI
Conversation Analytics: How to Maximize the Value of Customer Sentiment Data
Verint Raises Guidance as Customers Consume More Bots
Meta Announces New WhatsApp AI Capabilities, Promises to “Get Business Done”
CX TV
The Evolution of CCaaS Platforms and What to Look for in a Provider
Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce
8×8 Brings AI Support to UK Elections
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
The Latest on Microsoft’s “Copilot-First” CCaaS Platform, the New Five9-Salesforce Integration, & More
AI In Customer Service: Lessons From A Leading CX Consultant & Analyst
Webex Introduces Its New Contact Center Virtual Agent, Shares More AI Assistant Use Cases
Axos Bank Introduces a AI + Human Maturity Model for CX
SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings
Webex Announces New AI Features, Targeting CX and EX Shortcomings
Five9 Integrates Salesforce’s Einstein into its AI Suite
Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center
