Home → Artificial Intelligence
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
Customer Analytics & Intelligence
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Contact Center & Omnichannel
Contact Center Trends for 2025: What’s Hot and What’s Not?
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
Afiniti Gets a New CEO as It Bounces Back from Bankruptcy
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
Big CX News from Zoho, Google, Cisco, & Salesforce
Uncategorized
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Teleperformance Contact Center Staff In Revolt: “We’re Not Allowed to Use the Bathroom!”
Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation
Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
