Latest Artificial Intelligence News

Contact Center & Omnichannel​

Agentic AI Key to Strong NICE Quarter

Contact Center & Omnichannel​

Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)

Contact Center & Omnichannel​

Agentic AI: Unleashing Autonomous Intelligence in a Complex World

CX TV

The Latest on Avaya Trimming Its Customer Base & Google’s Bot That Calls Customer Service for You

Contact Center & Omnichannel​

Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center

Contact Center & Omnichannel​

The Choice is Yours: Google & Salesforce Team up on AI Agents

Contact Center & Omnichannel​

Condor Chooses Talkdesk to Unify its Customer Experience

CRM & Customer Data Management

What Is a CRM Strategy, and How Can I Create One?

CRM & Customer Data Management

SAP Adds Preconfigured AI Agents to Its CX AI Toolkit

Contact Center & Omnichannel​

Big CX News from Avaya, SAP, Klaviyo, & Talkdesk

Contact Center & Omnichannel​

RingCentral Launches AI Receptionist, Enters Agentic AI Arena

CRM & Customer Data Management

Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams

Contact Center & Omnichannel​

Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent

Contact Center & Omnichannel​

Five9 Confirms Global Availability on the Google Cloud Marketplace

Contact Center & Omnichannel​

Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI

Contact Center & Omnichannel​

Agentic AI: Powering the Next Generation of Digital Customers