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Contact Center
Big CX News from Avaya, Sprinklr, Genesys, and Google
Contact Center Transformation: How to Get the Most from the Cloud and AI
ServiceNow Teases GenAI-Powered Customer Service Avatars
1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte
RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform
CRM
Salesforce Releases Unified Knowledge Solution – Promises Personalization
Conversational AI
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
Voice of the Customer
UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report
Contact Center AI: A Reality Check
5 Outsourced Customer Experience Trends for 2024
Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences
Deepfakes in the Contact Center: Are You Ready?
Five9 Signs Its “Largest Deal Ever”, AI Bookings Rise By 15x
Conversational AI vs Generative AI: Which is Best for CX?
Big CX News from Salesforce, Zendesk, Pegasystems & Verint
Salesforce Crowned King of CRM for the 11th Year Running
