Latest Artificial Intelligence News

Customer Analytics & Intelligence

Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot

CX TV

Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft

Contact Center & Omnichannel​

Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service

CRM & Customer Data Management

ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More

Customer Analytics & Intelligence

Telefónica Tech Targets Customer Service with New GenAI Platform

CRM & Customer Data Management

Salesforce Atlas: What Is It, & How Does It Work?

Contact Center & Omnichannel​

New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities

Contact Center & Omnichannel​

The Role of Acoustic Technology in the Modern Contact Center

Customer Analytics & Intelligence

Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective

Customer Analytics & Intelligence

Kore.ai Announces AI for Process, Its Second Agentic AI Platform

Customer Analytics & Intelligence

LinkedIn Sued for Allegedly Using Customer Data to Train AI

CRM & Customer Data Management

Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place

CRM & Customer Data Management

Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO

Contact Center & Omnichannel​

Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service

Contact Center & Omnichannel​

Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

Contact Center & Omnichannel​

Transforming Contact Centers with AI: Insights and Innovations