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Conversational AI
Google Is Building AI Mode Agents to Automate Customer Support Tasks
Contact Center
The Contact Center of Tomorrow Starts With Data
Voice of the Customer
The Contentsquare-Loris Acquisition: A Closer Look
6 Helpful Tools to Build AI Agents That Actually Work
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
CRM
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
AI’s New Role: From Job Threat to Agent Co-Pilot
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case
Big CX News from Microsoft, Salesforce, Cisco & NiCE
