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Contact Center
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
CX TV
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Customer Data Platform
What is Business Intelligence? How Enterprises Turn Data into Strategy
CRM
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Conversational AI
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience
Loyalty Management
Global Happiness Is Down, Customer Happiness Is Up: So What?
Generative AI in the Contact Center: What’s New in 2025?
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
The Next Generation Virtual Agent: An Inside Look
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
