Home → Artificial Intelligence
CRM
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
Contact Center
The Demise of Per-Seat Contact Center Pricing, and What Comes Next?
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
Conversational AI
Why Agentic AI Isn’t Always the Answer
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Zoho Zia Agents: What Are They, and What Can They Do?
Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”
First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints
Sprinklr Shares Its Vision for the Autonomous Contact Center
SAP Is Building a “Modern and Composable” Customer Experience Suite
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
