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5 Customer Experience Trends for 2024 & Beyond
Contact Center
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
Google Secures a 10,000+ Seat CCaaS Win, Reveals Several Contact Center Megadeals
Customer Data Platform
Vonage, AWS Unite to Protect Businesses from Fraud
Ex-Salesforce Co-CEO Launches AI Agent Startup
Anywhere365 Acquires Deepdesk to Elevate the Customer Experience
Contact Center Software: Why Resellers Can Look Forward to a Year of Opportunity
CRM
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
AI is Rapidly Transforming the Contact Center. Here’s How to Keep from Arriving Late to the Party
Loyalty Management
Verizon Launches a Dedicated Customer Experience Organization
Salesforce Appoints a Chief Trust Officer for the AI-Age
Generative AI for Live and Virtual Contact Center Agents
Contact Center AI: How to Combine Conversational Intelligence with Human Agent Intervention
How to Join CX Today’s CX Community
Piecing Together Your Contact Center AI Strategy? Start Here.
