Latest Artificial Intelligence News

Latest News

AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

Contact Center & Omnichannel​

AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

Customer Data Platforms: Next-Gen Features, Trends, & Providers

Customer Analytics & Intelligence

Customer Data Platforms: Next-Gen Features, Trends, & Providers

Zeta Global is a leading choice for deploying customer data platforms (CDPs), offering an unmatched operating model that drives results. Its industry-leading Data Cloud enriches customer profiles with deep insights and provides seamless identity resolution, leveraging intelligence on over 240 million U.S. consumers. Zeta’s cutting-edge agentic workflow capabilities empower marketers to accomplish more with precision and speed, automating complex tasks for greater efficiency. Integrated activation across owned and paid media channels simplifies measurement and optimization, ensuring seamless execution and real impact. With Zeta, marketers can unlock the full potential of their CDP investment.

Contact Center & Omnichannel​

Voice Cloning Tech Is Breaking Customer Authentication Systems

Inside Cognigy's Revolutionary Agentic AI The Future of Conversational Automation

Contact Center & Omnichannel​

Inside Cognigy’s “Revolutionary” Agentic AI: The Future of Conversational Automation

Big CX News

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

A female customer service representative working alongside a robot. They are both using laptops and wearing headsets.

Contact Center & Omnichannel​

Twilio Previews New AI Assistants for Customer-Facing Teams

Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape - CX Today News

Contact Center & Omnichannel​

Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape

Big CX Update

Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)

salesforce-agentforce-testing-center

CRM & Customer Data Management

Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses

CX TV

The Great Contact Center Debate: Cloud vs. On-Premises

The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways

Contact Center & Omnichannel​

The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways

IBM Introduces an Orchestration Tool to “Supervise” AI Agents

Customer Analytics & Intelligence

IBM Introduces an Orchestration Tool to “Supervise” AI Agents

The Five9 CX Summit 2024: 3 Top Takeaways

Event News

The Five9 CX Summit 2024: 3 Top Takeaways

Big CX News

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

The Power of Partnership in Elevating CX

CX TV

The Power of Partnership in Elevating CX

A businessman carrying a heavy briefcase up a staircase, symbolizing the uphill struggle and persistence required to achieve business goals, moving one step closer to success

Contact Center & Omnichannel​

Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms

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