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Contact Center & Omnichannel
Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels
Leveraging Gen AI and Amazon Connect in the Contact Center
CX TV
Zeus Kerravala on Avaya’s AI Story, Use Cases, & New CEO
Avaya’s New CEO Outlines the Importance of AI for Next Growth Phase
AI In the Contact Center: 5 Starting Points
Avaya Presents a Virtual Operations Manager for Contact Centers
Mitel Launches GenAI-Powered Speech Analytics Platform
Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle
The State of CX 2024 Report: Key Takeaways
Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform
Five9 Introduces Genius AI to Simplify Contact Center AI Adoption
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
Customer Analytics & Intelligence
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
What’s Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan
