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Contact Center
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
CRM
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Loyalty Management
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
15 Use Cases for Generative AI in Marketing
Conversational AI
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
5 Bite-Sized Lessons for Implementing AI from Contact Center Experts
Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences
Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs
Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data
