Latest Artificial Intelligence News

CRM & Customer Data Management

The Latest BIG News from Salesforce, HubSpot, OpenAI, & Talkdesk

Contact Center & Omnichannel​

Navigating Digital Communication Channels to Enhance Customer Interaction

CRM & Customer Data Management

Salesforce Announces AI Analytics Platform: Tableau Einstein

Contact Center & Omnichannel​

7 Top CX Automation Trends to Watch This Year

Contact Center & Omnichannel​

T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience

Customer Analytics & Intelligence

Contact Center Virtual Agents: Trends, Best Practices, & Providers

CRM & Customer Data Management

HubSpot Promises to Make AI Easy, Announces Breeze

Contact Center & Omnichannel​

Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents

Contact Center & Omnichannel​

How Personal AI Agents Are Set to Transform CX

Contact Center & Omnichannel​

WFM: A Contact Center Leader’s Guide

Contact Center & Omnichannel​

Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)

Contact Center & Omnichannel​

Zoom Releases Three Tools to Simplify Contact Center Agent Experiences

Contact Center & Omnichannel​

Proactive Outreach: The CX Game-Changer

CRM & Customer Data Management

Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce

Contact Center & Omnichannel​

ServiceNow Launches Xanadu to ‘Supercharge’ Productivity

CRM & Customer Data Management

Salesforce CEO Reveals its ‘Next Big Transformation’