Latest Artificial Intelligence News

Latest News

Man, call center and stress by computer, tired or mistake for tech support, glitch or error. Consultant, crm or agent in night, telemarketing or customer service with fatigue

Workforce Engagement Management

Why Aren’t Employers Taking Customer Service Agents’ Mental Health Seriously?

CCaaS & CRM What Should You Expect from Your Integration - CX Today News

Contact Center & Omnichannel​

CCaaS & CRM: What Should You Expect from Your Integration?

AI Training AI Welcome to the Intelligent Contact Center - CX Today News

Contact Center & Omnichannel​

AI Training AI: Welcome to the Intelligent Contact Center

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Contact Center & Omnichannel​

Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release

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Contact Center & Omnichannel​

Avaya Adds “Significant” Enhancements to its Experience Platform – Staking its Claim for the Enterprise CX Throne

Bright Pattern 'Gets Real' on AI and Agent Assist - CX Today News

CX TV

Bright Pattern ‘Gets Real’ on AI and Agent Assist

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Contact Center & Omnichannel​

Genesys Adds New Native Journey Management Capabilities to Its CCaaS Platform

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Contact Center & Omnichannel​

Vonage Leverages Salesforce Einstein to Boost its Service Cloud Voice Solution

Avaya CTO Soren Abildgaard

Contact Center & Omnichannel​

‘We’ve Got a Massive Opportunity for Innovation and Scale’ – Avaya CTO

Teamwork, unity concept, group of friends put their hands together with copy space

Contact Center & Omnichannel​

IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Avaya, Sprinklr, Genesys, and Google

Contact Center Transformation How to Get the Most from the Cloud and AI - CX Today News

Contact Center & Omnichannel​

Contact Center Transformation: How to Get the Most from the Cloud and AI

Corporate Business Meeting in Virtual Reality Office. Real Female Manager Standing Next to Two Avatars of Colleagues, and a Hologram of Another Specialist.

Contact Center & Omnichannel​

ServiceNow Teases GenAI-Powered Customer Service Avatars

Call center with futuristic design with human AI assisted employees, showcasing the next generation of customer service. Generative AI.

Contact Center & Omnichannel​

1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte

Illustration of large mass of people from wide angle in black and white

Contact Center & Omnichannel​

RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform

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CRM & Customer Data Management

Salesforce Releases Unified Knowledge Solution – Promises Personalization

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