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Customer Analytics & Intelligence
RingCentral MVP Rebrands as Employee Experience Platform ‘RingEX’
Contact Center & Omnichannel
Maximizing ROI: 5 Ways Cloud Data Platforms Boost AI and CX
Big CX News from Twilio, Cisco, Verint, and HMRC
How Does Contact Center AI Mature?
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Genesys and Salesforce Start to Onboard Customers for Their Joint CX Platform
Talkdesk is Helping Bring Water to the Desert
Holland & Barrett’s Director of CX On Customer Satisfaction and The Importance of Market Research
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor
Conversational Intelligence: Use Cases, Success Stories, & Predictions
Zoom Launches New AI Companion, CRM Support, & VoC Capabilities
How LLMs and AI Will Change the Contact Center Landscape
Contact Center AI: How Targeting Specific Pain Points Delivers All-Round Enhancement
Five9 2.0: An Evolution That Started with Its Aceyus Acquisition
Salesforce Launches Einstein 1 Field Service Edition
Big CX News from Gartner, Oracle, Zendesk, and SAP
