Latest Artificial Intelligence News

Latest News

A copilot for sales acts as a superhero, helping a struggling salesperson.

Marketing & Sales Technology

The 5 Superpowers of the Modern Copilot for Sales

A CX expert works alongside AI to complete their job effectively.

AI & Automation in CX

AI in CX is Rewriting the Rulebook, and Most Leaders Haven’t Noticed Yet

AI travel hospitality

AI & Automation in CX

The Missed Revenue Opportunity Inside Journey Orchestration in Travel and Hospitality

The Future of Customer Support Gets Visual – and Real

CX TV

The Future of Customer Support Gets Visual – and Real

Illustration showing ERP systems weaving finance, supply chain, HR, and CX data into a unified workflow.

Contact Center & Omnichannel​

Why ERP Systems Matter More When Customer Expectations Keep Rising

CX Today 12 Trends of Christmas

AI & Automation in CX

CX Today’s 12 Trends of Christmas: Expert Predictions for 2026

Stop Flying Blind: Use AI to Score Every Customer Interaction

AI & Automation in CX

Stop Flying Blind: Use AI to Score Every Customer Interaction

AI & Automation in CX

Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds

How AI Speech Analytics Unlocks Hidden Value in Voice Calls

AI & Automation in CX

How AI Speech Analytics Unlocks Hidden Value in Voice Calls

Bots IVR AI Agents CX Self service

AI & Automation in CX

Brands Delaying AI Agent Orchestration Are Paying for Repetition

Why Do So Many Agent Assist Deployments Fail? The Architecture Mistakes That Break AI Before Launch

AI & Automation in CX

Why Do So Many Agent Assist AI Deployments Fail? The Contact Center Architecture Mistakes to Avoid

Illustration of a manager leading sales team upskilling and sales training in a modern office, using laptops and dashboards for AI sales training, supporting salespeople with tech, and building stronger B2B sales team skills.

Marketing & Sales Technology

Sales Team Upskilling for Enterprise AI Adoption

alesforce and Vonage AI voice integration for contact center automation

AI & Automation in CX

Salesforce and Vonage Bring AI Voice Power to the Contact Center

A machine customer prepares to m ake a purchase from a human salesperson

Marketing & Sales Technology

Machine Customers and Sales: The $30 Trillion Opportunity Few CROs Are Preparing For

Big CX News: Salesforce, Vonage, ServiceNow, Oracle & Genesys

AI & Automation in CX

Big CX News from ServiceNow, Zoom, Cisco & IKEA

Shopify and Contentsquare announce AI analytics partnership for full customer-journey visibility

Customer Analytics & Intelligence

New Shopify-Contentsquare Deal Targets Major Conversion Leaks

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