Home → Artificial Intelligence
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Contact Center & Omnichannel
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Uncategorized
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
Workforce Engagement Management
Explainer: What Workforce Engagement Management Is
The Latest BIG News from Cisco, Salesforce & Accenture
Ryan Reynolds at WebexOne 2025: Hollywood, Business, and CX with a Side of Sarcasm
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It
The New Considerations for Contact Center Security & Compliance
CRM & Customer Data Management
Microsoft Deepens Talkdesk Integration in Latest Partnership
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
Salesforce Axes Search In Favor of Agentforce, Users Push Back
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
