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CRM
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
Contact Center
7 CPaaS Trends Disrupting the Market
ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition
CX TV
Big CX News – The Latest on the New Amazon Connect, Zendesk’s New Contact Center Platform
What Will My Contact Center Look Like in 5 Years?
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
Conversational AI
ING’s Approach to Conversational AI: “First Nail It, Then Scale It”.
New Virginia State Law Puts Real Guardrails on AI in Customer Support
What Does AI Really Mean for Enterprises? A Miratech Perspective
270,000 Samsung Customer Support Tickets Leak onto the Internet. Here’s What Happened.
Workforce Engagement Management
The New Best Practices for Contact Center Workforce Engagement Management
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
Customer Data Platform
Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls
Future-Ready Agents: Visual Intelligence in Contact Center Training
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?
The Ultimate CX Guide: Transforming Customer Experience Through People, Process, and Technology
