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Contact Center
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
AI
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
Conversational AI
ChatGPT Moves Into Commerce With Instant Checkout
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
Explainer: Reducing Time To Resolution with CX Automation
Faster Innovation Demands Smarter Contact Centers
Turning Data into Decisions with Conversational AI
CRM
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
When AI Sounds Human: What It Means for the Future of Customer Service
6 Helpful Tools to Build AI Agents That Actually Work
The Future of Agentic AI: What’s Next for Contact Centers
The Hidden Downsides of Contact Center Agent-Assist Technology
