Home → Automation
CRM & Customer Data Management
Zendesk Continues to Experiment with New Pricing Strategies
Contact Center & Omnichannel
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
The Big Zoho-NVIDIA Announcement: A Closer Look
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown
Biden’s “Time Is Money” Initiative: What Does It Mean for the CX Industry?
Microsoft Is Phasing Out Its Customer Service Hub (CSH) App
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics
The Latest BIG News from Cisco, Salesforce, NICE & Genesys
Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”
WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center
2025 Will Be the Year of AI Agents & Sector-Specific Innovation
Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX
NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey
SAP Introduces AI Agents That Collaborate Across Business Functions
Five9 Introduces Genius AI to Simplify Contact Center AI Adoption
