Home → Automation
CRM
CRM Excellence Unleashed: The Ultimate Guide on How to Use CRM Effectively
Contact Center
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
Loyalty Management
What Has Amazon Done to Change Customers’ Delivery Expectations?
Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
Gartner Warns Against Using AI to Replace Human Agents
Microsoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AI
Google Makes Move to Improve CCaaS Reliability, Announces Auto-QA Solution
Workforce Engagement Management
Verint: The Unexpected CX Success Story of 2023/24
Customer Data Platform
Top CX Data Analytics Services Providers for 2024
Top Workforce Engagement Management Software Vendors in 2024
The Top Loyalty Management Software for 2024
Conversational AI
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Talkdesk is Helping Bring Water to the Desert
