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Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Customer Engagement Platforms
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
CRM & Customer Data Management
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Contact Center & Omnichannel
Should I Let AI Run My Outbound Contact Center Strategy?
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Cisco Introduces the Webex Contact Center for Salesforce
The Big ServiceNow AI Experience Announcement: A Closer Look
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
Why Are So Many Contact Center Auto-QA Projects Failing?
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
The Latest BIG News from Cisco, Salesforce & Accenture
