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Workforce Engagement Management
6 Reasons to Invest in Real-Time Agent Assist Software
Contact Center
UK Council Cuts Contact Center Opening Times, Sees CSAT Surge
CRM
“Never Rational!” Pegasystems Reacts as $2BN Appian Case Is Overturned
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
Agent Assist: Use Cases, Benefits, & Providers
AI Agent Assist Trends for the Contact Center
Salesforce Teases a New “Agentforce Platform” for Customer Support
CX TV
CEO Chat: Dave Michels Sits Down with Verint’s CEO Dan Bodner
HCLTech Implemented Amazon Connect, Now It’s Helping Other Enterprises Deploy the CCaaS Platform
BT Group Taps ServiceNow to Bring GenAI & Automation Into Its Contact Centers
Conversational AI
McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?
Vonage Selected by Global Automation Supplier for Improved Agent Experiences
Talkdesk Reveals Fresh GenAI Capabilities for Retail Users
Webex Announces New AI Features, Targeting CX and EX Shortcomings
Why Is India the Next Hotspot for CCaaS Vendors?
How to Compare CRM Solutions Effectively in 2024
