Home → Automation
CRM & Customer Data Management
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
The Big Salesforce-NVIDIA Announcement: A Closer Look
Contact Center & Omnichannel
How to Compare CCaaS Platforms in 2024: The Complete Guide
Omnichannel: A Contact Center Leader’s Guide
AI in Action: Use Cases for Faster, Smarter Contact Centers
Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”
QA: The Contact Center Leader’s Guide to Quality Assurance
Top Tips: How to Meet Evolving Contact Center Requirements
HubSpot Introduces Agent.AI: The “Only” Network of AI Agents
Salesforce Announces AI Analytics Platform: Tableau Einstein
7 Top CX Automation Trends to Watch This Year
GenAI in the Contact Center: ComputerTalk Shares Its Latest Innovations
WFM: A Contact Center Leader’s Guide
Proactive Outreach: The CX Game-Changer
Big CX News from Salesforce, NICE, Microsoft & Dubber
How a Wrap Up Bot Saved One Contact Center $17MN a Year
