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Contact Center
Nextiva Acquires Thrio to Bolster CX Portfolio
Five9’s Intelligent CX Platform Is Now Available on Google Cloud Marketplace
CRM
10 Impressive SugarCRM Features for Customer Service
Verint Secures a Huge $49MN Healthcare Customer Win
Customer Data Platform
Salesforce’s Latest Innovation Turns Unstructured Data Into Actionable Intelligence
CX Future Trends: Predictions for an AI-Powered 2024
Introducing the CCaaS Vendor That Uses AI Education as a Core Differentiator
The Top 10 HubSpot Service Hub Features for CX
Workforce Engagement Management
9 Top Verint Workforce Management Features for CX Productivity
Loyalty Management
Navigating the Business Communication Landscape: BT’s Innovative CPaaS Solutions
CX TV
Why Successful Contact Centres Work Smarter, Not Harder
4 Steps to Create a Seamless Customer Experience
Verint Secures $20MN Megadeal as It Bets Big on Bots
Cyara Claims Conversational AI Testing Leadership with QBox Acquisition
The Best Salesforce Service Cloud Features for CX Leaders
The Hottest CPaaS Trends to Watch in 2024 and Beyond
