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Contact Center & Omnichannel
Contact Center Transformation: How to Get the Most from the Cloud and AI
CX TV
The Contact Center Agent Experience: 3 Game-Changing New Solutions
Verint Secures Eight-Figure Contract with Major Retailer
AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head
CRM & Customer Data Management
Pegasystems Resolves Shareholder Suit for $35MN, Shares Update on $2BN Appian Case
The Salesforce Einstein Copilot Is Now Generally Available
Workforce Engagement Management
Slack Sales Elevate Transforms Team Performance
The Modern Contact Center Stack: What Does It Look Like?
Verint Showcases Its Team of Bots That Automate Contact Center Quality Management
CRM Excellence Unleashed: The Ultimate Guide on How to Use CRM Effectively
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
Customer Engagement Platforms
What Has Amazon Done to Change Customers’ Delivery Expectations?
Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
