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AWS Releases “Agentless” Voice Dialing for Amazon Connect
How Warehouse Automation Boosts Productivity and E-Commerce CX
CRM
Pegasystems Kickstarts Its Second Round of Layoffs This Year
Customer Data Platform
Capacity Snaps Up LumenVox and Denim Social In Major CX Play
All the Highlights from Salesforce’s Winter ‘24 Release
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
‘GenAI is Key for Process Automation Success’ – Automation Anywhere Survey
Twilio Reveals GenAI-Powered Tools at SIGNAL Event
Gartner RPA Magic Quadrant 2023: The Latest Updates
Verint and Five9 Research Uncovers Contact Center Inefficiencies and Opportunities
What is a Multichannel Contact Center (and Should You Use One?)
Workforce Engagement Management
UiPath Dominates the RPA Space, Dwarfs Microsoft’s Market Share By 10x
Salesforce Debuts Slack Sales Elevate
AudioCodes’ Contact Center Receives Microsoft Teams Certification
Ascensos Saves 375 Hours a Week Using Calabrio ONE
How the Talkdesk and eGain AI Initiative Modernizes CX Expectations
