Home → Automation
Contact Center & Omnichannel
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
Gartner Warns Against Using AI to Replace Human Agents
Customer Engagement Platforms
Microsoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AI
Google Makes Move to Improve CCaaS Reliability, Announces Auto-QA Solution
Workforce Engagement Management
Verint: The Unexpected CX Success Story of 2023/24
Customer Analytics & Intelligence
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Talkdesk is Helping Bring Water to the Desert
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor
Big CX News from Gartner, Oracle, Zendesk, and SAP
The Future of Workforce Engagement Management: Expert Takes
An Introduction to Amazon Connect: AWS’s Contact Center Platform
Zendesk to Acquire Service Automation Provider Ultimate
Cisco Targets Patient Experience with New Partnerships
10 Ideas to Improve the Contact Center Experience for Agents and Customers
The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom
7 Proven Call Control Techniques that Empower Contact Center Agents
