Home → Automation
Customer Analytics & Intelligence
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
Contact Center & Omnichannel
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
5 New Customer Expectations for 2025 (and How to Outpace Them!)
How to Test Contact Center Virtual Agents In 2025
Event News
CX Awards Deadline is Fast Approaching – May 23rd
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
CRM & Customer Data Management
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
AWS and NICE Partner to Pull Contact Centers Into the Broader Enterprise
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications
Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service
What Is ServiceNow? A Complete Guide for 2025
