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The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
Contact Center
‘GenAI is Key for Process Automation Success’ – Automation Anywhere Survey
Twilio Reveals GenAI-Powered Tools at SIGNAL Event
Customer Data Platform
Gartner RPA Magic Quadrant 2023: The Latest Updates
Verint and Five9 Research Uncovers Contact Center Inefficiencies and Opportunities
What is a Multichannel Contact Center (and Should You Use One?)
Workforce Engagement Management
UiPath Dominates the RPA Space, Dwarfs Microsoft’s Market Share By 10x
Salesforce Debuts Slack Sales Elevate
AudioCodes’ Contact Center Receives Microsoft Teams Certification
Ascensos Saves 375 Hours a Week Using Calabrio ONE
How the Talkdesk and eGain AI Initiative Modernizes CX Expectations
Salesforce Makes Service and Sales GPT Generally Available, Reveals Pricing
Microsoft Launches Sales Copilot, Makes Many More CX-Related Announcements
Contact Center Automation Trends to Watch This Year
GenAI a Top Trend in Emerging Tech, Forrester Report Finds
5 Contact Center Automation Trends to Watch Out for in 2023
