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Contact Center & Omnichannel
Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”
WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center
2025 Will Be the Year of AI Agents & Sector-Specific Innovation
Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX
NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey
CRM & Customer Data Management
SAP Introduces AI Agents That Collaborate Across Business Functions
Five9 Introduces Genius AI to Simplify Contact Center AI Adoption
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
The Big Salesforce-NVIDIA Announcement: A Closer Look
How to Compare CCaaS Platforms in 2024: The Complete Guide
Omnichannel: A Contact Center Leader’s Guide
AI in Action: Use Cases for Faster, Smarter Contact Centers
Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”
QA: The Contact Center Leader’s Guide to Quality Assurance
Top Tips: How to Meet Evolving Contact Center Requirements
HubSpot Introduces Agent.AI: The “Only” Network of AI Agents
