Latest Automation News

Contact Center & Omnichannel​

UJET Introduces Agentic Experience Orchestration to Simplify Agent Workflows and Unify CX Systems 

AI & Automation in CX

Nvidia Targets Contact Centers with Open-Source AI Agent Platform

AI & Automation in CX

Human-First AI: Why SMBs Should Rebalance, Not Replace

AI & Automation in CX

Amazon Connect Wants to Kill Call Deflection as a Success Metric

Contact Center & Omnichannel​

NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation

Security, Privacy & Compliance

OpenAI Acquires Promptfoo to Embed Security in AI Agents

AI & Automation in CX

Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul

Contact Center & Omnichannel​

On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy

AI & Automation in CX

Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

Customer Analytics & Intelligence

Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

CRM & Customer Data Management

Google Cloud and Nokia Simplify Mobile Network Access for Developers

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents