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AI & Automation in CX
Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale
CX TV
Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX
Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members
Marketing & Sales Technology
How Sales Enablement Technology Will Transform the Revenue Team by 2030
Contact Center & Omnichannel
Modernising the Contact Center for Always-On Service: AI Promises, Human Reality
NiCE Launches Cognigy Simulator to Test and Scale AI Agents
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
The Power of Specialized AI: Smaller, Faster, Stronger
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Security, Privacy & Compliance
AWS Expands PCI DSS Compliance to New Services and Regions
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
Microsoft and Algolia Push Real-Time Product Data into AI Shopping
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
