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CRM
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Contact Center
Why CX Leaders Are Tired of AI That Doesn’t Work
Customer Data Platform
The Top Data Analytics Service Providers Powering Smart CX
Big CX News from SAP, ServiceNow, OpenAI & Zoom
Conversational AI
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
10 Agentforce Case Studies, and What We Learned from Them
Workforce Engagement Management
Top Workforce Engagement Management Software: The Secret to Great EX
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
Top BPO Companies in 2025: Powering CX Transformation
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Loyalty Management
Top Loyalty Management Software Vendors Improving Retention in 2025
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
Top Contact Center Vendors for 2025: Unlock AI-Powered CX & Enterprise ROI
What is Business Intelligence? How Enterprises Turn Data into Strategy
