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Contact Center
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Is Your Approach to Dirty Data Killing Your AI Implementation?
Conversational AI
Big CX News from Salesforce, Zoom, Talkdesk & Five9
10 Lessons for Implementing Contact Center AI from Tripadvisor
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
CRM
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
CX
The Top Strategic Priorities for Customer Service Leaders
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
5 New Customer Expectations for 2025 (and How to Outpace Them!)
How to Test Contact Center Virtual Agents In 2025
Event News
CX Awards Deadline is Fast Approaching – May 23rd
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
