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CRM
Gartner Magic Quadrant for Sales Force Automation Platforms 2022
Contact Center
Change at the Top of Five9! CEO Rowan Trollope Steps Down
How to Capture and Analyse Customer Intent
The Future of Voice
The New-Look Oracle NetSuite: What Has Changed?
10 Top-Notch Tactics to Automate the Contact Centre
Customer Data Platform
Genesys Introduces Cloud AI Experience: Its Latest CX Solution
Salesforce Unveils a New “Magical” Data Platform
Banking-as-a-Service Tipped to Reform Customer Experience in Finance and Beyond, Says Gartner
BIG CX NEWS from Avaya, Zendesk, and Meta
Puzzel Debuts New CCaaS Packages
Bright Pattern Unveils a Mobile Contact Centre App
Conversational AI
Chatbots Are Still Frustrating Customers. Here Is Why
3 Vital Voice Considerations for the Modern Contact Centre
Khoros Expands Its Partnership with AWS
Understanding Customer Intent in the Contact Centre
