Home → Automation
Contact Center & Omnichannel
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
CRM & Customer Data Management
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
Customer Engagement Platforms
What Has Amazon Done to Change Customers’ Delivery Expectations?
Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
Gartner Warns Against Using AI to Replace Human Agents
Microsoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AI
Google Makes Move to Improve CCaaS Reliability, Announces Auto-QA Solution
Workforce Engagement Management
Verint: The Unexpected CX Success Story of 2023/24
Customer Analytics & Intelligence
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Talkdesk is Helping Bring Water to the Desert
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor
Big CX News from Gartner, Oracle, Zendesk, and SAP
The Future of Workforce Engagement Management: Expert Takes
An Introduction to Amazon Connect: AWS’s Contact Center Platform
