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Contact Center
AWS and NICE Partner to Pull Contact Centers Into the Broader Enterprise
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
Conversational AI
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
CRM
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications
Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service
What Is ServiceNow? A Complete Guide for 2025
What’s the Cost of Not Investing in Customer Service AI and Automation?
New Virginia State Law Puts Real Guardrails on AI in Customer Support
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
Genesys Brings New AI Solutions to Contact Center Supervisors
NICE Unveils an “Industry-First” Orchestration Solution for Customer Service
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
