Home → Automation
Contact Center & Omnichannel
Customer Engagement Summit 2025 Set for London Return
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
CX TV
How CX Leaders Can Win in a Hyper-Dynamic Market
Most Organizations Lack Effective Risk Controls For AI
Workforce Engagement Management
Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio
Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
CRM & Customer Data Management
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Big CX News from Verint, Accenture, Google & Avaya
Google Is Building AI Mode Agents to Automate Customer Support Tasks
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
