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Marketing & Sales Technology
Sales Automation: How to Cut Admin and Sell More
AI & Automation in CX
The Gen AI Reality Check Hitting Contact Centers Hard
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
AWS Offers AI Tool For Contextualized Customer Service Automation
When AI Backfires: The Hidden Reputational Risk That Can Erode CX Overnight
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Retailers Lose Control of Discovery as AI Becomes the New Front Door
Contact Center & Omnichannel
IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality
Unlock the Hidden Value Inside Your QA Data
Customer Engagement Platforms
Retail Automation: How AI Powers the Consumer Experience
Big CX News from Salesforce, Cloudflare, Five9 & UJET
How AI-Native Organizations Will Shape the Future of CX: A Preview of CX Masterclass 2025
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
Microsoft Expands Copilot For Widespread Productivity
Five9 Targets CX Inefficiencies with New Genius AI Upgrades
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
