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Marketing & Sales Technology
How AI Helps CMOs Hit Key Marketing KPIs Faster
Security, Privacy & Compliance
Microsoft Heightens Security and Governance in AI Transformation Strategy
AI & Automation in CX
5 Biggest CX Announcements from Microsoft Ignite 2025
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Enterprises Double Down on Conversational AI in EMEA to Boost Customer Loyalty
Cost-Per-Resolution: The CX Power Metric CFOs Are Betting On
How to Measure Success in Predictive Customer Experience
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
AI Is Transforming How Logistics Brands Serve and Retain Customers
3 Ways CMOs can use AI to Drive Personalization, Prediction, and Content
Contact Center & Omnichannel
Measuring the ROI of Workflow Automation
Customer Reactions to Robot Mistreatment Could Redefine Service Culture
Is Your Chatbot Giving Away Secrets? How to Stop Whisper Leak Now
Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting
