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CRM
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
Conversational AI
The Choice is Yours: Google & Salesforce Team up on AI Agents
Contact Center
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Five9 Confirms Global Availability on the Google Cloud Marketplace
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation
Case Study: Car Finance Broker Accelerates Growth with Contact Center Platform Improvements
The Top Contact Center Vendors to Consider in 2025
ServiceNow Officially Enters the CRM Market
Customer Data Platform
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown
Workforce Engagement Management
An Awesome Contact Center QA Strategy: What Does It Look Like?
What Is Agentforce, and How Does It Work? The Ultimate Guide
