Latest Automation News

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Conversational AI

A Contact Center Chatbot Invents Company Policies, Now Customers Want Out

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CRM

Salesforce Launches Its Second New Edition of Agentforce in Two Weeks

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Contact Center

The Forrester Wave for CCaaS Platforms 2025: Top Takeaways

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CRM

The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications

Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service

CRM

Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service

What Is ServiceNow? A Complete Guide for 2025

CRM

What Is ServiceNow? A Complete Guide for 2025

What's the Cost of Not Investing in Customer Service AI and Automation?

Conversational AI

What’s the Cost of Not Investing in Customer Service AI and Automation?

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Contact Center

New Virginia State Law Puts Real Guardrails on AI in Customer Support

Verizon Logo on Building

Conversational AI

Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How

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Conversational AI

Genesys Brings New AI Solutions to Contact Center Supervisors

NICE Unveils an “Industry-First” Orchestration Solution for Customer Service

Contact Center

NICE Unveils an “Industry-First” Orchestration Solution for Customer Service

ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM

CRM

ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM

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Conversational AI

Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React

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CRM

Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals

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Conversational AI

The Choice is Yours: Google & Salesforce Team up on AI Agents

Big CX News

Contact Center

Big CX News from Avaya, SAP, Klaviyo, & Talkdesk

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