Home → Automation
Contact Center & Omnichannel
Big CX News from SAP, ServiceNow, OpenAI & Zoom
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
CRM & Customer Data Management
10 Agentforce Case Studies, and What We Learned from Them
Workforce Engagement Management
Top Workforce Engagement Management Software: The Secret to Great EX
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
Top BPO Companies in 2025: Powering CX Transformation
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Customer Engagement Platforms
Top Loyalty Management Software Vendors Improving Retention in 2025
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
Top Contact Center Vendors for 2025: Unlock AI-Powered CX & Enterprise ROI
Customer Analytics & Intelligence
What is Business Intelligence? How Enterprises Turn Data into Strategy
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
