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Conversational AI
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Contact Center
Five9 Confirms Global Availability on the Google Cloud Marketplace
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
CRM
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation
Case Study: Car Finance Broker Accelerates Growth with Contact Center Platform Improvements
ServiceNow Officially Enters the CRM Market
Customer Data Platform
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown
Workforce Engagement Management
An Awesome Contact Center QA Strategy: What Does It Look Like?
What Is Agentforce, and How Does It Work? The Ultimate Guide
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers
Green CX: Why It Should Be on Your 2025 Agenda
20 Excellent Use Cases for a Contact Center Virtual Assistant
