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Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
CRM
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
The Financial Services Contact Center: 3 Trends for 2025
Conversational AI
44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024
Genesys Reaches $1.8BN in Annual Recurring CCaaS Revenues
18 Use Cases for Agentic AI in Customer Experience
Big CX News from Salesforce, HubSpot, Microsoft & Five9
EE Deploys Sprinklr for CCaaS & More, Automates 60,000 Customer Conversations a Week
Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps
Where Should I Start with Contact Center GenAI?
Workforce Engagement Management
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”
Confessions of the Last Human Call Center Agent: How Machines Became More Human Than Humans
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
Twilio Previews New AI Assistants for Customer-Facing Teams
