Home → Automation
Contact Center & Omnichannel
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
Workforce Engagement Management
Why Are So Many Contact Center Auto-QA Projects Failing?
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
The Latest BIG News from Cisco, Salesforce & Accenture
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
CRM & Customer Data Management
Microsoft Deepens Talkdesk Integration in Latest Partnership
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
ChatGPT Moves Into Commerce With Instant Checkout
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
