Latest Automation News

Customer Data Platform

IBM Introduces an Orchestration Tool to “Supervise” AI Agents

Contact Center

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

CRM

Microsoft & SAP Make Copilot & Joule Co-Operative

Contact Center

AWS Enables Proactive and Personalized Campaigns Through Amazon Connect

CRM

Microsoft’s Autonomous Agents Are Now Available In Public Preview

Contact Center

Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’

Contact Center

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

CRM

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

CRM

Zendesk Continues to Experiment with New Pricing Strategies

Contact Center

Five9 to Launch ‘New Paradigm’ AI Agents Next Week

CRM

The Big Zoho-NVIDIA Announcement: A Closer Look

CRM

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown

Contact Center

Biden’s “Time Is Money” Initiative: What Does It Mean for the CX Industry?

CRM

Microsoft Is Phasing Out Its Customer Service Hub (CSH) App

Contact Center

The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

CRM

Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics