Home → Automation
Contact Center & Omnichannel
AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem
Explainer: Reducing Time To Resolution with CX Automation
CRM & Customer Data Management
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
Customer Engagement Summit 2025 Set for London Return
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
CX TV
How CX Leaders Can Win in a Hyper-Dynamic Market
Most Organizations Lack Effective Risk Controls For AI
Workforce Engagement Management
Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio
Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
