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The Latest BIG News from Cisco, Salesforce, NICE & Genesys

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Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”

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WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center

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2025 Will Be the Year of AI Agents & Sector-Specific Innovation

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Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX

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NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey

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SAP Introduces AI Agents That Collaborate Across Business Functions

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Five9 Introduces Genius AI to Simplify Contact Center AI Adoption

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Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

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The Big Salesforce-NVIDIA Announcement: A Closer Look

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How to Compare CCaaS Platforms in 2024: The Complete Guide

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Omnichannel: A Contact Center Leader’s Guide

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AI in Action: Use Cases for Faster, Smarter Contact Centers

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Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”

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QA: The Contact Center Leader’s Guide to Quality Assurance

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Top Tips: How to Meet Evolving Contact Center Requirements