Home → Autonomous Agents
Contact Center & Omnichannel
Customer Experience BPOs: Trends, Predictions, & Providers
Customer Analytics & Intelligence
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
The Contact Center of Tomorrow Starts With Data
CRM & Customer Data Management
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
The Future of Agentic AI: What’s Next for Contact Centers
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
The Hidden Downsides of Contact Center Agent-Assist Technology
Choosing The Best AI Provider for Your Contact Center
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
Failure Demand in CX: The Hidden Cost AI Can Solve
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
