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Contact Center & Omnichannel
Everything You Need to Know About Agentic AI and Its Potential in Customer Service
Customer Analytics & Intelligence
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
10 Agentic AI Use Cases for Contact Centers
What’s New in Digital Experience Platforms, and What’s Coming?
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
CRM & Customer Data Management
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
SAP Sapphire 2025: The Top 10 Announcements
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Big CX News from Salesforce, Zoho, NICE, & Dialpad
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
Why Agentic AI Isn’t Always the Answer
Uncategorized
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
