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CRM & Customer Data Management
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Contact Center & Omnichannel
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Sprinklr Shares Its Vision for the Autonomous Contact Center
ServiceNow Knowledge 2025: All 11 Major Announcements
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
Customer Analytics & Intelligence
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
Uncategorized
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Workforce Engagement Management
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
