Home → Autonomous Agents
Contact Center & Omnichannel
Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation
How to Spot AI That Delivers: A Buyer’s Guide
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Salesforce & ServiceNow Invest $1.5BN in Genesys
Your Next Customers Will Be AI. Are You Ready?
CRM & Customer Data Management
Customer Experience Management: Trends, Tips, & Tools
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
Customer Analytics & Intelligence
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
Big CX News from Zendesk, AWS, Microsoft, & Zoho
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
