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Customer Analytics & Intelligence
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
Contact Center & Omnichannel
GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams
CRM & Customer Data Management
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Everything You Need to Know About Agentic AI and Its Potential in Customer Service
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
10 Agentic AI Use Cases for Contact Centers
What’s New in Digital Experience Platforms, and What’s Coming?
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
SAP Sapphire 2025: The Top 10 Announcements
