Home → autonomous agents
Contact Center & Omnichannel
Agent Assist: Empowering Agents with Their Own AI Copilot
CX TV
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
CRM & Customer Data Management
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Salesforce Sets Its Sights on $60 Billion by 2030
Using CRM Pricing Models in the AI Era, What’s Going to Change?
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Cisco Introduces the Webex Contact Center for Salesforce
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
Why Omnichannel Is Failing – and How CCaaS 3.0 Fixes It
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
Event News
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
