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CRM & Customer Data Management
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Contact Center & Omnichannel
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
The Latest BIG News from Cisco, Salesforce & Accenture
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
Salesforce Axes Search In Favor of Agentforce, Users Push Back
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem
Explainer: Reducing Time To Resolution with CX Automation
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
Faster Innovation Demands Smarter Contact Centers
Microsoft Aims to Elevate Customer Service With HD Voice Features
Most Organizations Lack Effective Risk Controls For AI
Dreamforce 2025: What Might Salesforce Unveil?
