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Customer Analytics & Intelligence
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown
AI & Automation in CX
How 360 Direct Access Turned a Broken Journey into Deaf‑First Customer Experience
Alphabet’s 5 Billion Interaction “Bombshell”: Why Agentic CX is No Longer Optional
EU AI Act: Why The 2026 Reckoning for CX Is Global
Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load
Security, Privacy & Compliance
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
AI’s Broken Promise: Customer Service Automation Costs Set to Soar
The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping
From Reactive Dashboards to Meaningful CX Metrics: Escaping the CX Death Spiral
Contact Center & Omnichannel
AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services
Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?
The AI Bill Comes Due: Will Costs Derail CX Innovation in 2026?
Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right
SAP Says Two-Thirds of Deals Now Include Business AI
