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Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Event News
Zoomtopia 2025: The Top 10 Announcements
Contact Center & Omnichannel
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
CRM & Customer Data Management
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Workforce Engagement Management
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Customer Experience BPOs: Trends, Predictions, & Providers
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
The Contact Center of Tomorrow Starts With Data
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
