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AI & Automation in CX
The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?
Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
The Rise of Peer Intelligence: Why Community Data is Replacing Traditional VoC
ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service
Agentic AI or Agentic Hype? A Field Guide for Skeptical CX Leaders
Security, Privacy & Compliance
AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
Passive Shopping is Dead: How Google’s New AI Agents Are Rewriting CX
Salesforce Puts Shared Context at the Center of Agentic Commerce
Human & AI Workforce Management: The New Staffing Crisis
Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets
Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
CX TV
The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers
