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Service Management & Connectivity
ServiceNow Expands Vision For AI Transformation
Customer Analytics & Intelligence
How Microsoft’s AI Strategy is Transforming Customer Experience
Workforce Engagement Management
Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover
CRM & Customer Data Management
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Microsoft Expands Dynamics 365 Contact Center with New AI Agents
Contact Center & Omnichannel
Agent Assist: Empowering Agents with Their Own AI Copilot
CX TV
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Salesforce Sets Its Sights on $60 Billion by 2030
Using CRM Pricing Models in the AI Era, What’s Going to Change?
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Cisco Introduces the Webex Contact Center for Salesforce
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
Why Omnichannel Is Failing – and How CCaaS 3.0 Fixes It
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
