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The Essential 2026 Conference Calendar for Contact Center and CX Leaders
AI & Automation in CX
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Amazon Nova Sonic: The End of the “Robot Pause” in CX?
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
