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AI & Automation in CX
Enterprise Connect 2026: Why Vegas is the CX Decision-Maker’s Must-Attend Event
Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script
Event News
CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
CCW Orlando 2026: Your Complete Event Guide
The Essential 2026 Conference Calendar for Contact Center and CX Leaders
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Amazon Nova Sonic: The End of the “Robot Pause” in CX?
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
CRM & Customer Data Management
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
